It’s surprisingly easy for communication to break down in today’s world. We have so many tools — email, text, phone, FaceTime, Teams, Zoom, Slack — yet despite (or maybe because of) this abundance, we often mistake activity for connection.
As a remote employee, I’ve seen firsthand that face-to-face interaction matters. For my first year, I was required to meet in person once a month, and I now make it a point to connect with coworkers over Teams video as often as possible to maintain that human connection. There’s a reason for that: some kinds of communication simply don’t translate well over email or text.
In business, there’s a saying: if something takes more than three emails, it’s time to pick up the phone or jump on a video call. And if you’re close enough? Meet in person. Why? Because something gets lost in the sterility of written messages — nuance, tone, subtle signals, shared understanding.
Email and text are great for small, transactional things. But they’re not a replacement for real conversation. They’re just an imitation of true communication.
Emails often seem like the perfect way to explain things clearly, but the truth is, real understanding takes more than just words on a screen. It needs that human connection you just can’t get from typing back and forth. Sometimes, you just need to hear someone’s voice or see their face and look them in the eye— because that’s where real understanding lives.
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