The place where I live just got fiber internet. I had a T-Mobile box which worked great, but fiber is better.
So I call T-Mobile to cancel my account.
I’m told that it was canceled and that I just needed to take the box to the nearest T-Mobile store.
So I head into town and hit the T-Mobile store.
The kid behind the counter sadly tells me that they can only take returns if it’s been less than 14 days (it’s been a couple of years). He’s a nice kid so I hold my tongue.
So on my way home, I call T-Mobile. And I’m on hold for about twice what their system said.
The little Indian girl gets my call. First thing I do is ask for a supervisor. She asks ‘why’? I answer, ‘because you don’t get paid enough for the world of shit that I’m bringing’.
Transfer immediately to supervisor…
Who gets the brunt of my ire that ended with ‘If T-Mobile was the last cell phone provider on this earth, I’d take two tin cans with a string between them and use that instead.’
But now my account is truly canceled and I got the mailing label I need. But now I have to find a box. And go to the UPS store. What a pain in my ass.
I know the FTC just dinged Amazon for making it so difficult to cancel Prime. I wonder if this kind of crap falls into that category?
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